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    Last updated: 03.01.2024

    Privacy Policy for PocketEsim.com

    Thank you for choosing PocketEsim as your eSIM provider. This Privacy Policy is meant to help you understand how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By using our website and services, you agree to the terms outlined in this Privacy Policy.

    A few key principles regarding GDPR;

    A clear purpose: the controller must specifically inform the customer of the use he will make of his personal data by collecting them.
    Relevant data: the controller must only collect data that is strictly necessary for his treatment; this is the principle of minimizing collection.
    The retention period: the personal data must be kept enough time to the controller to achieve its purpose; beyond that time, the data must be deleted.
    The rights of individuals: individuals can exercise their rights over the personal data held by the controller: access, rectification or deletion.

    Information We Collect

    Personal Information
    When you visit our website or use our services, we may collect personal information that you provide voluntarily, such as:
    Full name
    Email address
    Contact information
    Billing information
    Device information (for activation and troubleshooting)
    Usage Data

    We may also collect information on how our website and services are accessed and used. This includes:
    Browser type
    Pages visited
    Time and date of access

    How We Use Your Information

    We use the collected information for various purposes, including:
    Providing and maintaining our services
    Personalizing your experience
    Processing transactions
    Improving our website and services
    Communicating with you
    Resolving issues and providing support

    Data Security

    We prioritize the security of your personal information. We implement industry-standard security measures to protect against unauthorized access, disclosure, alteration, or destruction.

    Disclosure of Your Information

    We may share your personal information in the following circumstances:
    With third-party service providers to facilitate our services
    In response to legal requests or to comply with applicable laws
    To protect our rights, privacy, safety, or property, and that of our users
    Cookies and Tracking Technologies
    We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can set your browser to refuse cookies, but this may limit your access to some features of our website.

    Third-Party Links

    Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

    Your Choices
    You have the right to:

    Access, update, or delete your personal information
    Opt-out of marketing communications
    Disable cookies through your browser settings
    Changes to This Privacy Policy
    We reserve the right to update our Privacy Policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated.

    Contact Us

    If you have any questions or concerns regarding our Privacy Policy, please contact us at info@pocketesim.com or our call center.
    By using our website and services, you agree to the terms outlined in this Privacy Policy. Thank you for choosing PocketEsim.

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    Frequently Asked Questions

    Welcome to Pocket eSIM your go-to destination for convenient and reliable eSIM solutions. Here are some frequently asked questions to help you navigate our platform and make the most out of your eSIM experience.

    If you have additional questions or need personalized assistance, don't hesitate to contact our support team. Thank you for choosing Pocket eSIM for your eSIM needs!

    Have more questions?

    Can’t find the answer you’re looking for? Visit our help center.

    Help Center
    What is an eSIM?
    An eSIM, or embedded SIM, is a small, programmable chip embedded in your device that allows you to activate a mobile plan without a physical SIM card. It enables seamless connectivity and flexibility for travelers and individuals seeking hassle-free mobile services.
    How does PocketEsim.com work?
    PocketEsim.com provides a platform for users to purchase and activate eSIMs for their devices. Simply browse our catalog, select the desired plan, and follow the easy activation process. Once activated, you'll enjoy instant connectivity without the need for a physical SIM card.
    Which countries and networks do you support?
    We offer eSIM plans for more than 200 countries and networks. Our catalog is continually expanding, so check our website for the latest updates. We strive to provide global coverage to ensure you stay connected wherever you go.
    Is my device compatible with eSIM?
    Most modern smartphones, tablets, and smartwatches are eSIM-compatible. However, it's essential to check your device's specifications or check our page for eSIM compatible devices. We are here to assist you in making the right choice for your specific device.
    How do I activate my eSIM?
    Activation is straightforward. After purchasing an eSIM plan, follow the step-by-step activation guide provided on our website or in the confirmation email. Typically, it involves scanning a QR code or manually entering activation details on your device.
    Can I keep my existing phone number?
    In many cases, you can retain your existing phone number when switching to an eSIM plan. During the activation process, you'll have the option to port your number. Check with our support team or refer to the activation guide for specific details.
    How can I manage my eSIM account?
    Once your eSIM is activated, you can manage your account through our user-friendly online portal. Monitor data usage, extend plans, or make adjustments to your account settings at your convenience.
    What happens if I change my device?
    If you upgrade or change your device, you cannot transfer your eSIM to the new device. eSIM once activated it cannot be transferred or renewed. Please be careful not to delete it on your phone until the expire date.
    What customer support is available?
    Our customer support team is ready to assist you. Visit our support page for FAQs, guides, and troubleshooting tips. If you need further assistance, feel free to reach out via live chat, whatsapp or email, and we'll be happy to help.
    How secure is the eSIM activation process?
    We prioritize the security and privacy of your information. Our activation process follows industry-standard security measures to ensure a safe and secure experience for our users.
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