Terms and Conditions

The following Terms and Conditions shall apply to all services rendered by PWT Teknoloji A.S hereafter referred to as PocketEsim , in connection with the prepaid eSIM reselling.
Welcome to PocketEsim – Your Trusted eSIM Reseller! Before using our services, please carefully read the following terms and conditions. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

1. Acceptance of Terms

By using our website and services, you acknowledge that you have read, understood, and agree to comply with these terms and conditions. We reserve the right to update, modify, or revise these terms at any time without notice, and your continued use of the website constitutes your acceptance of such changes.

2. Services Description

PocketEsim is prepaid eSIM reseller, providing embedded SIM cards for compatible devices. Our services include the sale and activation of eSIM cards, as well as related customer support.

3. Eligibility

You must be at least 18 years old to use our services. By using our website, you confirm that you meet this age requirement and have the legal capacity to enter into this agreement.

4. Account Information

To use certain features of our website, you may be required to create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

5. Pricing and Payment

Prices for our eSIM cards and services are clearly displayed on our website. Payment is required before the delivery or activation of the eSIM card. We accept various payment methods, and all transactions are processed securely.

6. Delivery

We aim to deliver eSIM cards promptly after payment confirmation. Delivery times may vary, and we are not responsible for delays caused by factors beyond our control, such as shipping carriers or customs.


The Customer is responsible for ensuring that their device is eSIM compatible and network-unlocked. Device compatibility may depend on the carrier and country of origin, the Customer must check the list of eSIM-compatible devices provided at the checkout.
By checking the box that confirms that the Customer's device is eSIM compatible, the Customer is then held responsible for the accuracy of the information they provide.
The eSIM compatibility list is not exhaustive, meaning newly announced eSIM-compatible devices may still need to be added.

8. Refund and Return Policy

The Customer has the right to ask for a refund or eSIM-replacement if the eSIM cannot be installed and used due to a technical problem from Airalo.

8.1 A refund request can be made within thirty (30) days from the date of purchase when the activation is no longer possible following extensive collaborative troubleshooting.
8.2 Cooperation with the Customer to resolve the issue promptly is required for a refund to be granted
8.3 Each data package has its own validity period. No refund of any form will be offered for the remaining data when the validity period expires.
8.4 Compensation: No refund or remuneration of any kind will be issued due to charges from alternate phones, alternate SIM cards, alternate providers, hotel phones, or other charges that are not directly linked to the Customer's Airalo eSIM account. (See section 7. LIABILITY AND WARRANTY in our Terms and Conditions)
8.5 Fraudulent purchases: Airalo reserves the right to refuse any form of refund if there is evidence of abuse, violation of our Terms and Conditions, or any fraudulent activity connected with using Airalo products and services.
8.6 Unauthorized purchases: The case will be subject to investigation and approval before processing any refund. Airalo reserves the right to suspend any account associated with fraudulent activity.
8.7 Accidental purchases: Once Customers install the eSIM, it will be considered used. No refunds will be offered.
8.8 Incorrect charges: If the Customer reasonably and in good faith disputes an invoice or part of it, the Customer shall notify Airalo of such a dispute within twelve (12) days of receipt of the invoice, providing details of why the invoiced amount is incorrect and, if possible, how much the Customer considers due. (See details in section 4.2 CHARGES FOR USE under Terms and Conditions)
8.9 Replacements: eSIMs purchased exclusively with Airmoney earned from vouchers can be replaced within 30 days from the date of purchase.
8.10 Other Reasons: If the refund request is not within the above, we will investigate the request on a case-by-case basis. If the refund is approved, a processing fee may apply. The maximum refund of credit a Customer can apply for must be equal to or less than the total amount they paid.

9. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of [Your Company Name] and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute our content without our written permission.

11. Limitation of Liability

Pocket eSIM is not liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our website or services.

12. Governing Law

These terms and conditions are governed by the laws of Turkey. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Turkey.
By using our services, you agree to these terms and conditions. If you have any questions or concerns, please contact us at pocketesim.com . Thank you for choosing PocketEsim as your eSIM provider!

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Frequently Asked Questions

Welcome to Pocket eSIM your go-to destination for convenient and reliable eSIM solutions. Here are some frequently asked questions to help you navigate our platform and make the most out of your eSIM experience.

If you have additional questions or need personalized assistance, don't hesitate to contact our support team. Thank you for choosing Pocket eSIM for your eSIM needs!

Have more questions?

Can’t find the answer you’re looking for? Visit our help center.

Help Center
What is an eSIM?
An eSIM, or embedded SIM, is a small, programmable chip embedded in your device that allows you to activate a mobile plan without a physical SIM card. It enables seamless connectivity and flexibility for travelers and individuals seeking hassle-free mobile services.
How does PocketEsim.com work?
PocketEsim.com provides a platform for users to purchase and activate eSIMs for their devices. Simply browse our catalog, select the desired plan, and follow the easy activation process. Once activated, you'll enjoy instant connectivity without the need for a physical SIM card.
Which countries and networks do you support?
We offer eSIM plans for more than 200 countries and networks. Our catalog is continually expanding, so check our website for the latest updates. We strive to provide global coverage to ensure you stay connected wherever you go.
Is my device compatible with eSIM?
Most modern smartphones, tablets, and smartwatches are eSIM-compatible. However, it's essential to check your device's specifications or check our page for eSIM compatible devices. We are here to assist you in making the right choice for your specific device.
How do I activate my eSIM?
Activation is straightforward. After purchasing an eSIM plan, follow the step-by-step activation guide provided on our website or in the confirmation email. Typically, it involves scanning a QR code or manually entering activation details on your device.
Can I keep my existing phone number?
In many cases, you can retain your existing phone number when switching to an eSIM plan. During the activation process, you'll have the option to port your number. Check with our support team or refer to the activation guide for specific details.
How can I manage my eSIM account?
Once your eSIM is activated, you can manage your account through our user-friendly online portal. Monitor data usage, extend plans, or make adjustments to your account settings at your convenience.
What happens if I change my device?
If you upgrade or change your device, you cannot transfer your eSIM to the new device. eSIM once activated it cannot be transferred or renewed. Please be careful not to delete it on your phone until the expire date.
What customer support is available?
Our customer support team is ready to assist you. Visit our support page for FAQs, guides, and troubleshooting tips. If you need further assistance, feel free to reach out via live chat, whatsapp or email, and we'll be happy to help.
How secure is the eSIM activation process?
We prioritize the security and privacy of your information. Our activation process follows industry-standard security measures to ensure a safe and secure experience for our users.